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Customer Support Center
For searchable answers to hundreds of common questions:
Visit our Knowledge Base (FAQ)
For Sales inquiries, please contact:
For information on an existing order, or to reach a technical representative:
Submit a service ticket
Setting up your new bike:
Click here to see information about setting up your new e-bike
Registering Your New E-Bike:
Click here to register your new bike
Registering your bike gives us a better understanding of how the bike is used in the field. It also gives us a means of communication to contact the customers about product updates. Registering the bike serves as a way to activate the warranty.
Get Technical Support:
For the fastest technical support service relating to a product, please to open a support ticket. We can generally respond in less than 24 hours, but during busy periods it may take a little bit longer.
Our Support Ticketing System is a way for us to manage and resolve issues relating to our products and services.
In today’s modern world, customers contact us by mail, e-mail, telephone, social media, etc. All of the requests from different channels are managed with our ticketing system.
How it works:
When you send us a "Support Ticket" or when one is created for you by our support team, a "folder" is created for your inquiry. Telephone calls and messages are also transcribed into support tickets.
Any data or action relating to your case is carefully documented in the folder. In some instances, multiple support representatives may assist you at the same time.
All support team members have access to the database and can quickly understand the history of your case by searching for the ticket number.
The ticket is considered "closed" when the issues are resolved. We can then analyze how the issue was resolved and this information is used to improve our products and services.
Note: Please send photographs with your ticket request, they are extremely helpful and speeds up the process