Shipping & Returns Information

Policy Effective July 26th, 2023

Purchase Process

  • Promotional codes may not be combined and are not eligible for purchases of close out or open box bikes. Juiced Bikes reserves the right to stop or pause all offers and promo codes at any time without warning.
  • For all purchases, pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  • If your order is being funded by a financing partner such as Affirm or Klarna, please contact them directly to get your estimated monthly payments and to process any changes. 
  • Be sure to confirm your order is correct before completing the purchase, as fees will apply for any cancelations. 
Order Processing Times
  • Shipping and delivery times may vary. Typically, orders for in-stock items will be processed within 3-8 business days. We appreciate your patience as we are always committed to processing and shipping your order as quickly and safely as possible. 
  • Once your order has been processed, you will receive a confirmation email with shipment tracking information. This is just a rough estimate of your delivery date, for more real time updates contact the shipping provider directly.
  • In some cases, a shipping confirmation may be slightly delayed even though the package is already on its way to you.
Shipping Methods
  • Our bikes shipped within the contiguous United States qualify for FREE shipping. 
  • Most of our bikes ship via FedEx GROUND.  Due to shipping limitations on lithium ion batteries, we aren’t able to offer expedited shipping services.
  • Shipping information and policies only apply to the 48 contiguous United States. Unfortunately, at this time we do not ship to Canada, Hawaii, or Alaska, and we do not ship to other countries.
  • A signature will be required upon delivery of any order valued at $300 or higher. Any person in the household 21 or older can sign for the delivery.
  • Please have your valid government-issued photo ID ready at the time of delivery. Effective 06/28/22 FedEx will introduce scanning technology that electronically captures the recipient’s first initial, last name, and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver’s license number, birthdate, home address, etc.).
Order/Shipping Changes
  • Before placing an order, be sure to verify that the product(s) you are looking to order is (are) correct.
  • If your bike has already shipped and you have a FedEx tracking number, please contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions. Juiced Bikes is unable to make any changes and/or special arrangements, including address changes, AFTER your order has been placed. If your order’s delivery address has an error, please contact us directly as soon as possible.
  • Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.
    Order Cancellation/Returns
    • Pre-order items are eligible for 100% refund upon cancellation, up to in-stock date. Once the item is in-stock it falls under the normal refund process.
    • All Closeout sales are final. We are unable to price match or issue a refund/return on any model that is under closeout. 
    • We cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  
    • Unused bikes, parts, and accessories may be returned within 30 days of delivery by contacting us
    • For in-stock items and items that have shipped (aside from items excluded by other provisions):
      • We will not accept returns of any product 30 or more days after delivery date, as recorded by the shipping carrier
      • Any e-bike cancellation/return will be subject to a $150 return fee
      • A 15% processing fee will be applied for any item being returned or cancelled
      • To be eligible for a return, the item must be unused (e-bikes must be in new condition and have 15 miles or less ), free from dirt, dust, or any fragrances/odors, in the same packaging (we will not provide a box) and condition that you received it, may not be a non-returnable item as described below, and may not be ineligible for cancellation/return according to any other provision of this policy
    • Please note the following policy for cancelation requests:
      • All cancellation requests must be submitted in writing to 
      • Cancellation requests must be made within 24 hours of the order being placed.
      • If the cancellation request is outside of 24 hours a representative will calculate restocking fees on a per-item basis and provide confirmation if the order is eligible for cancellation.
    • We will not accept returns of any product 30 or more days after delivery date, as recorded by the shipping carrier
    • All refunds will be processed to the original method of payment used at purchase.   
    • Original shipping charges are non-refundable. 
    Open Box/Refurbished Bicycle Return Policy 
    • Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.
    Non-returnable items include, but are not limited to:
      • Used, Undamaged Equipment
      • Apparel (clothing, hats, etc)
      • Battery Packs
      • Helmets
      • Special orders
      • Gift cards
      • Gifted orders
      • Items that display wear
      • Open Box bicycles and refurbished bicycles
    • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.  
    • PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.
    • If a return is received without an authorization code, the shipment is likely to be lost.  Juiced Bikes accepts no responsibility for items returned to us without explicit authorization. 
    Returns of Defective Equipment 
    • Defective equipment is covered by our warranty policy.
    • Contact Juiced Support to begin the warranty claims process.  Be sure to follow all Warranty Procedures and directions provided by a Juiced Support Representative.

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