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Juiced Bikes Support Center

Contact Juiced Bikes
Setting Up Your New E-Bike

Registering your New E-Bike
Get Tech Support
Knowledge Database
Download Product Manuals

Contact Juiced Bikes:

Juiced Bikes
1085 Bay Blvd, Suite B
Chula Vista, CA 91911
Tel: 1-888-303-8889
http://www.juicedbikes.com
Contact Sales | Contact Support

Setting up your new bike:

Click here to see information about setting up you new e-bike

Registering Your New E-Bike: 

Click here to register you new bike.

Registering your bike gives us a better understanding of how the bike is used in the field. It also gives us a means of communication to contact the customers about product updates. Registering the bike serves as a way to activate the warranty.

Get Technical Support:

For the fastest technical support service relating to a product, please use this form to open a support ticket. We can generally respond in less than 24 hours, but during busy periods it may take a little bit longer.

A Support Ticketing System is a way for us to manage and resolve issues relating to our products and services.

In today’s modern world, customers contact us by mail, e-mail, telephone, social media, etc. All of the request from different channels are managed with our ticketing system.

 

How it works:

When you send us a “Support Ticket” or when one is created for you by our support representatives, a kind of “folder” is created for your inquiry. Telephone calls and messages are also transcribed into support tickets. 

Any data or action relating to your case is carefully documented in the folder. In some instances, multiple support representatives may assist you at the same time.

All support staff members have access to the database and can quickly understand the history of your case by searching for the ticket number.

The ticket is considered “closed” when the issues is resolved. We can then analyze how the issue was resolved and this information is used to improve our products and services.

Knowledge Database 

Click here to access our product Knowledge Database - Get answers to frequently asked questions. 

Download Product Manuals

User Manuals and Guides:

ODK U500 (V3) Utility E-Bike for 2015-2017

CrossCurrent Series E-Bikes

OceanCurrent Series E-Bikes 

HyperFat (HF1000) 

  

Other Documents:

E-Bike Quick Start Guide V3 / Web VersionPDF Download 1.8M 

Controller Removal - Current-Series E-Bikes /  Instruction page with video

LCD Advanced Matrix Display - Current-Series E-Bikes / Information Page and Manual

Rear wheel Removal and Installation Guide - Juiced Current Series E-Bikes / Information Page and Video

Rear Wheel Installation Guide ODK - U500 (Basic) / PDF Download 823K

Rear Wheel Installation Guide ODK - U500 (Detailed) / PDF Download 850K

Heavy Duty Front Basket (V3 Frame) - Installation Instructions / PDF Download 220K 

Tektro HD-E710 Disc Brake (Dorodo) Service Instructions / PDF Download 924K

SRAM i3 Internally Geared Hub Adjustment Instructions / PDF Download 2.3M

Charge Port Pin Out (4-pin XLR) / PDF Download 180K

Cycle Satiator Programmable Charger - Quick Start Guide / PDF Download 350K

Discharge Port Pin Out (4-pin Weipu) / PDF Download 180K

Fastener Specifications - ODK U500 V3 / PDF Download 95K

Complete Fastener Torque Specification / Coming Soon 

Delivery Box Installation Instructions / PDF Download 168K

    Front Wheel and Tire Change Instructions / Coming Soon 

    Rear Wheel and Tire Change Instructions / Coming Soon

    Rear LED Battery Change Instructions / PDF Download 200K   

    Manual: ODK U500 (V3) 2015-2017 / PDF Download 1.8M

    Manual: ODK U500 (V2) 2013 / PDF Download 2.5M 

    Manual: ODK U500 (V1) 2012 / PDF Download 1.0M