Juiced Bikes Support Center

Knowledge Database  - FAQ

Answers to just about everything

    Contact Juiced Bikes

    Contact us by phone, email, etc.

      Get Tech Support

      Create a ticket if you have a question 

        Download Product Manuals

        Download the latest product manuals

          Setting Up Your New E-Bike

          Instructions for setting up your bike

            Registering your New E-Bike

            Get your bike in our registration database

              Contact Juiced Bikes:

              Juiced Bikes
              1669-A Brandywine Ave.
              Chula Vista, CA 91911
              Tel: 1-888-303-8889

              Contact Sales | Contact Support | Support@juicedbikes.com

              Setting up your new bike:

              Click here to see information about setting up you new e-bike

              Registering Your New E-Bike: 

              Click here to register you new bike.

              Registering your bike gives us a better understanding of how the bike is used in the field. It also gives us a means of communication to contact the customers about product updates. Registering the bike serves as a way to activate the warranty.

              Get Technical Support:

              For the fastest technical support service relating to a product, please to open a support ticket. We can generally respond in less than 24 hours, but during busy periods it may take a little bit longer.

              Our Support Ticketing System is a way for us to manage and resolve issues relating to our products and services.

              In today’s modern world, customers contact us by mail, e-mail, telephone, social media, etc. All of the request from different channels are managed with our ticketing system.

              How it works:
              When you send us a "Support Ticket" or when one is created for you by our support representatives, a kind of "folder" is created for your inquiry. Telephone calls and messages are also transcribed into support tickets. 

              Any data or action relating to your case is carefully documented in the folder. In some instances, multiple support representatives may assist you at the same time.

              All support staff members have access to the database and can quickly understand the history of your case by searching for the ticket number.

              The ticket is considered "closed" when the issues is resolved. We can then analyze how the issue was resolved and this information is used to improve our products and services.

              Knowledge Database:

              Click here to access our product Knowledge Database - Get answers to frequently asked questions. 

              Download Product Manuals:  Other Documents:

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